Customer Service Agent, Finnish

This is a fully remote position, open to applicants in Poland.

📋 Description

• Serve as the primary point of contact for all customer service inquiries through email and phone calls.

• Assist with credit line amounts, requests for increases, and inquiries regarding status.

• Support onboarding processes, validation calls, special projects, and activities related to card launches.

• Aid in authorizations, management of billing, and processing of invoices.

• Assist with disputes, modifications to accounts, merchant reimbursements, and activities on the web/portal.

• Conduct manual cash applications and manage accounts receivable.

• Provide invoices and guide end-users on payment applications through the portal.

• Investigate issues related to cash applications and accounts receivable.

• Support system-related issues, notifications, and governance activities concerning spam.

• Receive, update, and document requests.

• Route cases in accordance with the Procedures Manual and the established response and resolution SLAs.

• Escalate issues and requests following the defined escalation procedures.

• Assist the Lead Associate and team members with their designated tasks.

⛳️ Requirements

• At least one (1) year of experience in a contact center and customer relationship management.

• Exceptional written and verbal communication abilities.

• Proven capability to manage multiple tasks simultaneously.

• Strong time management skills.

• Proficient computer skills, including typing.

• A minimum of one (1) year of experience in a contact center setting.

• Proficient in English at a B2/C1 level.

• Advanced knowledge of Finnish, at least at a B2 level, to effectively communicate with customers.

🏝️ Benefits

• Secure employment with a full-time contract.

• Hybrid work model.

• Monthly performance-based bonus to acknowledge your accomplishments.

• Flexible benefits package customized to your needs, including options like a MultiSport card, private medical care, and vouchers and discounts at various retailers.

• Daily engagement in a vibrant, multinational environment.