Customer Service Agent, English – Morning Shift

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver customer support via phone, email, or social media to resolve daily issues.

• Efficiently manage incoming calls and chats while ensuring top-notch communication with clients.

• Provide precise, valid, and comprehensive information utilizing the appropriate methods and tools.

• Address customer complaints and offer solutions or alternatives within specified timeframes.

• Conduct follow-ups to guarantee resolution.

• Maintain records of customer interactions, manage customer accounts, and organize documentation.

• Adhere to communication protocols, guidelines, and policies.

• Proactively engage with customers.

• Perform concurrent tasks for the Department of Operations when incident resolutions are not consistent.

• Work hours are from 8:00 pm to 4:00 pm, 5 days a week, with a 30-minute break.

⛳️ Requirements

• Prior experience in User Support or Customer Service roles is highly regarded.

• Experience with Zendesk is preferred.

• Proficient in English (both oral and written) and fluent in either Spanish or English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal skills.

• Solution-oriented and dependable professional.

• Meticulous with excellent time management abilities.

• Adaptable and flexible in response to change.

• Decisive and well-organized.

• Candidates must be residents of Spain.

🏝️ Benefits

• 100% remote work.

• A fantastic work environment with a young, international team of talented individuals.

• Opportunity to receive a portion of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Health insurance coverage.

• Gympass membership.