Customer Service Agent, Danish Speaker

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Deliver exceptional customer support through email, live chat, and voice channels.

• Efficiently and accurately address customer inquiries, striving for resolution on the first contact.

• Manage customer interactions in line with service standards, SLAs, and quality benchmarks.

• Handle complaints and escalations following established internal procedures.

• Keep precise customer records within CRM and ticketing systems.

• Assist with account, order, payment, technical, and service-related inquiries.

• Recognize recurring issues and provide suggestions for improvements.

• Meet productivity, quality, and customer satisfaction goals.

• Stay updated on products, processes, and systems through ongoing training.

⛳️ Requirements

• Fluent in Danish at an expert level (C2).

• Proficient in English, as all training will be conducted in this language.

• Minimum of 2 years of experience in a virtual customer service position.

• Experience in a fast-paced, customer-oriented environment.

• Comfortable utilizing technology, including contact center tools; familiarity with Zendesk is a plus.

• Skilled in MS Office and Google Workspace.

• Highly organized, proactive, and solution-oriented, with keen attention to detail.

• Capability to work from home using personal devices.

• Flexibility to adapt to business needs as required.

• Ability to meet KPIs and uphold quality standards.

• Adherence to data protection, security, and confidentiality protocols.

🏝️ Benefits

• Remote work opportunities.

• Competitive hourly rate.

• Flexible working arrangements from anywhere in Portugal.

• Potential for additional hours at times.

• Supportive and inclusive company culture.

• Encouragement for personal growth and development.