Customer Service Agent

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Respond to customer inquiries through email, chat, and phone.

• Document and monitor cases within the helpdesk system.

• Address issues directly or escalate them with detailed notes.

• Handle orders, returns, and modifications to accounts.

• Provide insights that contribute to service enhancement.

• Manage customer inquiries from initial contact to resolution.

• Assist customers via email, chat, and phone, ensuring problems are resolved on the first contact.

⛳️ Requirements

• Background in customer service or support roles.

• Proficient in clear and friendly written and spoken English.

• Experience using helpdesk software such as Zendesk or Freshdesk.

• Maintain a calm demeanor when addressing complaints.

• Availability to work from 09:00 to 17:00 UK time (11:00 to 19:00 SAST).

• Familiarity with live chat tools is a plus.

• Knowledge of e-commerce platforms like Shopify is advantageous.

• Previous experience working with UK customers is a bonus.

🏝️ Benefits

• Opportunity for fully remote work from any location in South Africa.

• Secure, full-time position with a UK-based employer.

• Clearly defined expectations and a welcoming, supportive team.

• Opportunities for professional growth as the business expands.