Customer Service Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Provide outstanding customer service through incoming voice communications.

• Assist clients with their inquiries, concerns, and requests.

• Offer support for account issues, troubleshooting, order processing, and other customer requirements.

• Communicate in a professional and empathetic manner to ensure a positive experience for customers.

• Keep updated knowledge of the company's products, services, policies, and procedures.

• Address customer issues while adhering to quality standards and service level agreements (SLAs).

• Accurately record and update customer information and interaction details in company systems.

• Adhere to established guidelines, workflows, and standard operating procedures (SOPs).

⛳️ Requirements

• Must be at least a High School Graduate (old curriculum), Senior High School Graduate, Associate/Vocational Graduate, or College Graduate.

• Prior customer service experience in BPO, call center, or other customer-facing roles is preferred.

• Proficient in navigating computer systems, applications, and various tools.

• Excellent English communication skills, both spoken and written.

• Capable of managing difficult customer interactions and providing effective solutions professionally.

• Strong customer service focus with exceptional communication, empathy, and active listening skills.

🏝️ Benefits

• Full-time employment on a project basis.

• Opportunity to use your own device.