Customer Service Agent

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Professionally and efficiently manage both inbound and outbound calls.

• Effectively resolve customer issues on the first call through adept problem-solving.

• Research and obtain information across various systems to assist customer needs.

• Accurately document interactions and process claims.

• Guide customers through available options to determine the best solutions.

• Adhere to scripts, policies, and procedures while utilizing available resources.

• Safeguard customer privacy and appropriately handle sensitive information.

• Escalate more complex issues to the relevant team members.

• Keep up-to-date with training, updates, and program knowledge.

• Maintain a consistent attendance record and comply with scheduling requirements.

• Support customer service initiatives for a varied portfolio of clients.

• Provide excellent service by assisting customers with their inquiries.

⛳️ Requirements

• Candidates must be at least 18 years of age.

• A high school diploma or equivalent is required.

• Previous experience in a call center is necessary.

• Experience working from home is preferred.

• Strong proficiency in the English language, both written and spoken.

• A typing speed of 20+ WPM is required.

• Access to a high-speed internet connection is essential.

• A quiet and suitable work environment is required.

• Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) is necessary.

• Familiarity with Windows operating systems is expected.

• Skills in troubleshooting and follow-up are important.

• Ability to multitask and manage oneself effectively is required.

• Must have authorization to work in the country where the job is located.

• Willingness to undergo a Level II background and/or security investigation with fingerprinting is necessary.

• Must agree to drug screening.

• Candidates should reside within 80km of the office.

• Completion of a full application, screening questions, and a brief pre-employment test is required.

🏝️ Benefits

• HMO Coverage for the employee plus one dependent.

• Rank & File: ₱100,000 coverage.

• Supervisors/Managers: ₱120,000 coverage.

• Dental Coverage is provided.

• In-house dental assistance valued at ₱5,000.

• Free meals during training sessions.

• Opportunities for career growth and learning.

• Allowances for rice, clothing, laundry, and meals.

• Performance and loyalty bonuses available.

• Regular disinfection and fogging of the workplace.

• Opportunities for growth and promotion are offered.

• Employee shuttle services are provided.

• Company retreats and off-site events are organized.

• In-office rewards, raffles, recognition gifts, and treats are available.