Customer Service Agent

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Handle incoming calls from current customers.

• Manage service requests, which involve adding or removing vehicles and drivers, updating lienholder details, and dispatching policy documents.

• Provide answers to inquiries regarding current insurance policies, coverage options, and policy benefits.

• Implement modifications to existing insurance policies.

• Retain policyholders by offering solutions to customers who may be considering cancellation.

• Collaborate with Jerry's extensive portfolio of over 55 insurance carriers and products.

⛳️ Requirements

• Minimum of 2 years of experience in a call center setting.

• Capability to multitask and handle several competing priorities simultaneously.

• A strong desire to assist others.

• Must currently reside in Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia for this full-time hourly position.

• Must be legally authorized to work in the United States.

• A valid Property & Casualty (P&C) license is preferred on the application; Jerry.ai will cover the cost of the license after employment begins.

🏝️ Benefits

• Jerry.ai will finance the P&C license (anticipated within 60 days of starting).

• Medical, dental, and vision coverage.

• 401(k) matching program.

• Opportunity for remote work along with provided work equipment.

• Continuous training and mentorship.

• Flexible work schedules: either a 5-day, 8-hour format or a 4-day, 10-hour week.

• Paid time off.

• Paid parental leave.

• Wellness benefits.

• Potential for equity opportunities/stock options.

• Comprehensive benefits package available for full-time employees.