Customer Service Agent

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Handle incoming calls from current customers.

• Manage service requests, which include adding or removing vehicles and drivers.

• Input lienholder details.

• Dispatch policy documents.

• Respond to inquiries regarding current insurance policies, coverage options, and policy advantages.

• Modify existing policies as needed.

• Retain Jerry policyholders by providing solutions for customers who may cancel their policies.

• Assist customers with policies from Jerry’s network of over 55 insurance carrier partners.

⛳️ Requirements

• Capability to multitask and juggle various competing priorities.

• A strong desire to assist others.

• Over 2 years of experience in a call center setting.

• Must currently reside in one of the eligible states: Arizona, Florida, Georgia, Nevada, New York, North Carolina, Tennessee, Texas, Utah, or Virginia.

• Must be legally authorized to work in the U.S.

• P&C license status is preferred; the company will cover the cost of the license after employment begins.

• Availability for full-time employment.

🏝️ Benefits

• Jerry.ai will cover the cost of your P&C license (expected to be completed within 60 days of employment).

• Comprehensive medical, dental, and vision insurance.

• 401K matching program.

• Remote work opportunities.

• Provision of work equipment.

• Continuous training and mentorship from the leadership team.

• Flexible scheduling options: choose between a 5-day, 8-hour work schedule or a 4-day, 10-hour workweek.

• Paid time off available.

• Paid parental leave offered.

• Wellness benefits included.

• Potential for equity opportunities or stock options as part of total rewards.