Customer Service Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Address guest inquiries through phone and email communication.

• Support customers in booking, altering, and canceling hotel reservations.

• Advocate for upgrades, promotions, and available services.

• Record customer information across various booking platforms.

• Adhere to established call flows and sales protocols to achieve performance targets.

• Recognize sales opportunities, address objections, and finalize bookings.

• Keep updated on client promotions and service offerings.

• Professionally represent the client’s brand at all times.

• Utilize soft phones, email, web browsers, and internal systems effectively.

• Complete required training and remain informed about procedures and expectations.

• Undertake additional responsibilities as assigned based on business needs.

⛳️ Requirements

• Excellent written and verbal communication abilities.

• Customer-centric approach with a flexible service style.

• Sales-driven mindset with a preference for converting discussions into bookings.

• Proficiency in English; bilingual in Spanish/English is advantageous.

• Strong organizational, problem-solving, and multitasking skills.

• Capability to thrive in a fast-paced, metrics-focused environment.

• Team-oriented demeanor with robust interpersonal skills.

• Competence with basic computer applications and web-based systems, including Outlook and MS Suite.

• High school diploma or equivalent qualification.

• Ability to pass a criminal background check.

• Must have legal authorization to work in Canada (citizen or permanent resident).

• A dedicated, quiet, private workspace with a door.

• Ergonomic desk and chair for home workspace.

• High-speed internet connection directly wired to a modem; no use of Wi-Fi or extenders.

• Workspace setup and internet speed will be evaluated for compliance.

🏝️ Benefits

• Opportunity to work from home.

• Equipment provided by the company.

• Training will be offered.

• Requirement for an ergonomic desk and chair in the home workspace.