Customer Service Agent, Arabic Speaker – Morning Shift

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver exceptional customer service via email, phone, or social media to address incidents.

• Handle incoming calls, chats, and customer service requests efficiently.

• Provide precise, valid, and comprehensive information utilizing appropriate methods and tools.

• Address customer complaints and offer suitable solutions and alternatives within designated timeframes.

• Conduct follow-ups to guarantee resolution.

• Maintain records of customer interactions, manage customer accounts, and organize documentation.

• Adhere to communication procedures, guidelines, and policies.

• Proactively engage with customers.

• Assist the Operations Department with parallel tasks when incident resolutions vary.

⛳️ Requirements

• Proficient in Arabic (both oral and written) and fluent in Spanish or English.

• Prior experience in User Support or Customer Service roles is highly advantageous.

• Familiarity with Zendesk is preferred.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Strong communication and interpersonal abilities.

• Solution-focused and dependable professional.

• Detail-oriented with excellent time management capabilities.

• Adaptable and flexible in response to change.

• Organized and decisive.

• Applicants must be residing in Spain.

🏝️ Benefits

• Home office flexibility.

• A vibrant work environment with a young, international team of talented individuals!

• Option to receive a portion of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Health Insurance coverage.

• Gympass Membership.