Customer Service Agent – Afternoon Shift

This is a fully remote position, open to applicants in Spain.

📋 Description

• Deliver exceptional customer service through phone, email, or social media to address daily incidents.

• Effectively manage incoming calls and chat inquiries.

• Provide precise, valid, and comprehensive information utilizing the appropriate tools and methods.

• Address customer complaints by offering solutions or alternatives within established timeframes; ensure follow-up for resolution.

• Maintain accurate records of customer interactions, process customer accounts, and organize documents.

• Adhere to communication protocols, guidelines, and policies.

• Engage with customers and strive to exceed their expectations.

• Support the Department of Operations with parallel tasks when incident resolutions are not consistent.

• Work the afternoon shift from 4:00 pm to 12:00 am, five days a week, including a 30-minute break.

⛳️ Requirements

• Prior experience in User Support or Customer Service roles is highly advantageous.

• Familiarity with Zendesk is preferred.

• Proficient in English (both oral and written) and fluent in either Spanish or English.

• Capable of planning, organizing, prioritizing, and executing multiple tasks simultaneously.

• Possess strong communication and interpersonal skills.

• Be a solution-focused and dependable professional.

• Exhibit exceptional attention to detail along with excellent time-management abilities.

• Demonstrate flexibility, adapting quickly to changing circumstances.

• Show excellent interpersonal and communication capabilities.

• Be decisive and well-organized.

• Enjoy being part of a vibrant team within a growing company.

• Applicants must reside in Spain.

🏝️ Benefits

• Fully remote work environment.

• Enjoy a great work atmosphere with a young, international team of talented individuals!

• Option to receive part of your salary in advance through Payflow.

• 40% discount on all Fever events and experiences.

• Comprehensive health insurance.

• Gympass membership.