Customer Service Administration Assistant

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly address customer inquiries through phone, email, and social media messaging platforms.

• Conduct both inbound and outbound support calls for customers.

• Assist with customer service requirements across various online marketplaces, including eBay, Amazon, Catch, Kogan, and TradeMe.

• Follow up on requests for customer samples and swatches.

• Manage responses to customer reviews to ensure high satisfaction levels.

• Learn and understand the detailed product catalog, with a focus on custom seat covers.

• Support the wider team in accurately processing customer orders.

• Enter details into HubSpot and allocate tasks to appropriate support staff.

• Record weekend customer activity to help minimize the backlog on Mondays.

⛳️ Requirements

• Prior experience in customer service, telephone support, or an administrative role.

• Exceptional written and verbal communication skills in English.

• Professional, friendly, and supportive phone demeanor.

• Strong attention to detail and high accuracy in data entry.

• Intermediate knowledge of Microsoft Office, especially Excel, and Google Workspace.

• Experience in interpreting complex or technical product catalogs.

• Previous experience in the automotive parts or accessories industry.

• Familiarity with customer management tools such as HubSpot, Hiver, or Smartsheet.

• Knowledge of ERP software or legacy databases, including AS400 and Oscar.

• Ability to work according to the specified schedules in PH time.

🏝️ Benefits

• Permanent remote work setup.

• Day shift hours aligned with Australian Eastern Daylight Time.

• Part-time position available (30 hours per week).

• Health Maintenance Organization (HMO) benefits for staff only.

• Annual leave provided.

• Christmas bonus equivalent to one month's salary (pro-rated).