Customer Results Manager II

This is a fully remote position, open to applicants in United States.

📋 Description

• Become a Tekmetric Product Specialist.

• Assist new single-location auto repair shops with onboarding from the closure of the contract to the go-live phase, encompassing account setup and data migration.

• Develop relationships with shop owners and act as their main point of contact during the initial six months.

• Conduct customer calls and practical training sessions to enhance Tekmetric adoption.

• Oversee product utilization and promote best practices and enhancements in essential system metrics.

• Manage customer risks and escalations, including stalled implementations and unresponsive clients.

• Precisely document activities and progress throughout the customer journey.

• Collaborate with Sales, Support, and Product teams to address customer feedback and manage de-escalations.

• Uphold Tekmetric as the benchmark for customer service and communication.

⛳️ Requirements

• 1–2 years of experience in Customer Onboarding, Customer Success, or similar customer-facing positions.

• Demonstrated ability to handle multiple client onboarding timelines, monitor milestones, and promote product adoption independently.

• Capability to lead customer-facing discussions and articulate complex information clearly and simply.

• Excellent time-management and organizational skills, including maintaining documentation throughout the onboarding process.

• Ability to navigate through uncertainty or change while advancing client progress.

• Familiarity with CRM tools such as Salesforce is advantageous but not mandatory.

• Experience or knowledge in the automotive industry is beneficial but not required.

• A Bachelor’s degree is preferred.

🏝️ Benefits

• Flexible remote working options.

• Competitive base salaries.

• Flexible PTO with no predetermined number of days.

• Paid maternity, parental bonding, and medical leave.

• Comprehensive Medical, Dental, Vision, and Prescription coverage; employee-only plans cover 100% of premiums and family coverage is 50% covered.

• Free confidential counseling services through BetterHelp.

• 401(k) retirement savings plan with a 100% employer match on contributions up to 6%.

• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Life and Accidental Death & Dismemberment (AD&D) Insurance.

• Up to $60/month towards fitness, mental health, or wellness expenses.

• $300 home office setup bonus after one year of employment.

• Continuing education support.

• Team and company-wide offsites several times a year, with attendance fully funded.