Customer Representative

This is a fully remote position, open to applicants in Canada.

📋 Description

• Manage both inbound and outbound calls

• Utilize various web-based applications for investigation and verification purposes

• Assess, confirm, and update customers’ loan applications to establish eligibility

• Provide accurate and prompt responses to inquiries from current and prospective customers

• Generate new leads through incoming calls from interested applicants

• Establish new accounts via phone communication

• Foster customer confidence in Propel’s services by acting as a subject matter expert

• Collaborate with the team to achieve both individual and team objectives

⛳️ Requirements

• High School Diploma or equivalent qualification

• At least 1 year of experience in customer service or a call center within a sales environment

• Exceptional verbal and written communication skills in English; proficiency in Spanish is a plus

• Strong familiarity with Microsoft Office and Internet applications

• Capability to excel in a dynamic and target-driven environment

• Proven ability to meet and surpass daily quotas and objectives

• Skilled in prioritizing tasks and managing high call volumes while retaining a professional and friendly demeanor

• Availability from Monday to Friday 3pm to 11pm and weekends from 10am to 6pm

🏝️ Benefits

• Opportunities for growth and internal promotion

• Exceptional company culture

• Competitive salary package

• Health benefits coverage

• Comprehensive vacation policy

• Group health and dental insurance

• Group RRSP program

• Support for new parents

• Diverse and inclusive work environment

• Potential eligibility for performance-related incentive programs, including bonuses and commissions