Customer Renewals Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of and manage a high-value enterprise renewal portfolio that includes government institutions, global airlines, and technology companies across EMEA, NASA, and APAC.

• Actively guide renewal pathways, enhance customer outcomes, bolster retention, and create enduring customer value.

• Collaborate with Sales, Finance, Legal, and other internal teams to facilitate renewals and uncover growth opportunities.

• Track renewal activities, pinpoint risks to renewal success, escalate issues, and support retention initiatives.

• Keep renewal forecasts accurate, track pipelines, and ensure CRM data integrity.

• Adhere to established renewal processes while contributing suggestions to enhance efficiency, scalability, and customer experience.

• Assist in renewal discussions and pricing negotiations within defined guidelines.

• Serve as an internal advocate for customers by effectively communicating their needs and feedback across various teams.

⛳️ Requirements

• 3–5 years of experience in renewals, account management, sales support, or another customer-facing role.

• Preferably experience in the enterprise software or SaaS sector.

• Proficiency in English.

• Knowledge of FAR/DFARS requirements, US procurement regulations, and security standards.

• Excellent interpersonal, written, and verbal communication abilities.

• Capacity to handle multiple priorities and deadlines in a fast-paced environment with meticulous attention to detail.

• Aptitude for identifying customer challenges, thinking critically, and collaborating on solutions.

• Comfortable using customer data, reporting tools, and CRM systems.

• Applicants must reside in the advertised state to be eligible.

• Nice to have: experience in SaaS, subscription-based businesses, or environments focused on customer lifecycle management.

• Nice to have: familiarity with Salesforce Lightning CPQ.

• Nice to have: experience in creating and maintaining Salesforce Dashboards.

🏝️ Benefits

• Variable incentives, bonuses, benefits, and/or additional perks may be part of the total compensation package.

• Commitment to equal employment opportunities and a workplace free from discrimination and harassment.