Customer Relationship Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver exceptional customer service while executing operational tasks with a high level of professionalism, responsiveness, and a customer-focused approach.

• Address and route inquiries from potential customers through phone and email communication.

• Process inbound orders and manage pending orders for the Business Development Manager.

• Collaborate with the Business Development Manager to meet customer needs and resolve concerns.

• Sort and direct incoming emails and phone calls to the suitable contact person.

• Provide appropriate answers and resolutions to customer inquiries and feedback.

• Cultivate relationships to guarantee customer satisfaction and deliver professional support.

• Adhere to communication protocols, guidelines, and policies.

• Oversee the onboarding process for partners on the Growth Partner Platform and assist with orders made on the platform.

• Utilize SFDC (Salesforce.com) on a daily basis to monitor essential information and log daily communications.

• Maintain accurate and current records of customer interactions and sales activities.

• Work alongside BDMs to uncover growth opportunities and enhance engagement within existing accounts to maximize revenue in each territory.

• Manage daily operational tasks for each territory, including order cancellations, reshipments, product replacements for damages, invoice requests, and customer support alongside the BDM.

• Take full responsibility for account interactions from start to finish.

⛳️ Requirements

• A minimum of 2 years of experience in customer service, call center, account management, or sales roles.

• Experience in the aesthetics, dermatology, or healthcare sectors is preferred.

• Prior experience in developing and managing market channel relationships.

• Familiarity with SFDC (Salesforce.com), Shopify, Shipmonk, or similar platforms.

• A genuine enjoyment of helping others, evident in your communication style.

• A positive attitude and a readiness to learn and adapt.

• A proactive approach; you take initiative without waiting for instructions.

• Ability to manage multiple priorities effectively without compromising important tasks.

• You excel in fast-paced environments and maintain composure when priorities change.

• Outstanding verbal and written communication skills; comfortable using Microsoft Office and Google Workspace applications.

• Proven ability to build strong customer relationships in various contexts, whether in professional roles, volunteer positions, or other areas where people are significant to you.

🏝️ Benefits

• Fully remote work environment.

• Comprehensive medical, dental, and vision benefits, including an FSA program.

• 401K plan with employer matching.

• Quarterly bonus program.

• Flexible paid time off (PTO).

• Two company-wide wellness breaks each day.

• Complimentary lunch provided every Tuesday and Thursday via Seamless/Grubhub.

• Monthly wellness stipend.

• Monthly internet stipend.

• Monthly cell phone stipend.

• Annual learning and development stipend.

• Free membership to a meditation app (Headspace).

• Complimentary Nutrafol subscription.

• Discounts and benefits for pet insurance.