Customer Relationship Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish and nurture long-term relationships with senior-level decision-makers and key influencers within assigned customer accounts.

• Act as the main point of contact for customers, ensuring high levels of satisfaction and engagement.

• Identify, cultivate, and close new business opportunities within both existing and prospective accounts.

• Raise awareness of products and services while demonstrating their value to businesses.

• Formulate and implement account growth strategies aimed at enhancing revenue and customer investment.

• Meet or surpass assigned revenue and sales objectives.

• Conduct business reviews, status updates, and strategic planning meetings with customer leadership teams.

• Comprehend customer needs and align them with Solenis offerings, including products, services, and solutions.

• Collaborate with internal teams to ensure a seamless customer experience and successful outcomes.

• Keep track of customer priorities, market trends, and competitive activities to uncover growth and retention opportunities.

⛳️ Requirements

• A Bachelor's degree or equivalent experience is required.

• Experience in account management, customer relationship management, business development, or consultative sales is essential.

• Proven track record in managing customer relationships and driving revenue growth.

• Experience interacting with senior executives and key business stakeholders.

• Excellent communication, presentation, negotiation, and relationship-building abilities.

• Capability to handle multiple accounts and priorities in a dynamic environment.

• Demonstrated success in meeting or exceeding performance and revenue targets.

• Strategic skills in account management.

• Proficiency in customer engagement and retention strategies.

• Skills in business development and driving sales growth.

• Expertise in consultative selling techniques.

• Executive-level communication proficiency.

• Strong negotiation and influencing skills.

• Competence in pipeline and forecast management.

• Ability to collaborate across functions effectively.

• A customer-first mindset, strong business acumen, problem-solving skills, and a proactive, self-motivated approach.

🏝️ Benefits

• Competitive compensation package.

• Comprehensive medical insurance.

• Dental insurance coverage.

• Vision insurance options.

• 401(k) retirement plan.

• Opportunities for professional growth and development.

• Eligibility for discretionary bonuses.