Customer Relations and Billing Coordinator

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Conduct regular check-ins with clients throughout their projects.

• Provide clients with timely updates regarding project status and upcoming steps.

• Ensure clients are well-informed about what to expect at each stage of the restoration process.

• Proactively identify any concerns and relay them to the appropriate team member.

• Follow up after key project milestones to ensure clients are satisfied and informed.

• Maintain professional, empathetic, and consistent communication with clients.

• Assist in preparing and dispatching customer invoices.

• Monitor outstanding invoices and follow up as necessary.

• Contact clients regarding outstanding invoices or necessary billing information.

• Review invoices for completeness and accuracy prior to submission.

• Collaborate with project managers and accounting on job costs, change orders, supplements, payments, and outstanding balances.

• Support the Project Coordinator and accounting team with billing-related documentation.

⛳️ Requirements

• A Bachelor’s degree in Business Administration, Accounting, Finance, Communications, Customer Service, or a related field is preferred.

• 2-3 years of experience in customer relations, customer service, billing coordination, accounts receivable, administrative support, or a related area is preferred.

• Strong verbal and written communication skills in English.

• Ability to work overnight/graveyard shifts in Philippine time or during US operating hours.

• Proficiency in Microsoft Office applications, specifically Excel, Word, and Outlook.

• Experience with accounting and invoicing systems for preparing, reviewing, processing, and tracking customer invoices.

• Familiarity with project management systems for tracking project progress, updates, milestones, and associated documentation.

• Experience with insurance and/or restoration claims software is preferred, particularly for supporting claims processes, billing, supplements, and restoration documentation.

• Capability to review billing information and documentation for completeness and accuracy.

• Experience in following up on outstanding invoices and necessary billing information.

• Ability to coordinate billing details with project managers, project coordinators, and accounting teams.

• Willingness to learn and adapt to client-specific systems and software.

🏝️ Benefits

• Industry-leading salary packages

• Permanent work-from-home setup

• Company equipment provided

• Government-mandated benefits employer share

• Internet stipends upon regularization

• HMO Coverage upon regularization (with an option to enroll as early as Day 1)

• PTO credits and service incentive leaves

• Major spring and winter company live events

• Monthly employee appreciation virtual events

• Company-provided career skills training courses

• A company culture focused on your personal and professional growth