Customer Program Specialist

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee a vital aspect of Intuitive’s Technology Training Pathway.

• Design and refine efficient processes for customer programs.

• Establish and nurture cross-functional relationships.

• Manage back-end setup, communication, registration, logistics, payments, and follow-up.

• Supervise approval flows and handle exceptions.

• Deliver customer service to both internal and external clients through phone, email, and face-to-face meetings.

• Organize event resources within the business system to ensure accurate and searchable sales data.

• Identify opportunities for process enhancements to promote operational efficiencies.

• Assist new sales representatives with the registration request process using Salesforce.com.

• Guide new hires and onboard cross-functional colleagues.

• Build relationships with surgeons and hospital administration.

• Keep standard operating procedure documentation up to date.

• Provide support for programs and events organized by the team as needed.

⛳️ Requirements

• A minimum of a bachelor’s degree or equivalent work experience is necessary.

• At least 3 years of experience in a biotech or medical device organization is preferred.

• Capability to lead by example.

• Demonstrated ability to create and apply new processes.

• Proficiency in analyzing complex situations and collaborating on innovative solutions.

• Skilled in managing conflicting priorities and delivering programs punctually.

• Exceptional organizational abilities and capacity to multitask.

• Capability to take initiative with minimal guidance.

• Quick learner who adapts well in a fast-paced environment.

• Superior verbal and written communication skills, along with strong teamwork and interpersonal abilities.

• Experience training others on new processes via phone, web conference, or in-person.

• Familiarity with the MS Office Suite is preferred.

• Working knowledge of CRM and ERP systems; experience with SFDC and SAP is a plus.

• Experience with database applications is preferred.

• May be subject to U.S. export-control requirements, including export licensing or a Technology Control Plan.

• Current proof of vaccination against certain diseases, including COVID-19, may be required.

🏝️ Benefits

• Remote work; employees are expected to come onsite when requested by leadership.

• Competitive base pay, incentives, benefits, and equity opportunities.

• Reasonable accommodations available for qualified individuals with disabilities.

• Equal employment opportunities and protection against discrimination and harassment.

• Possible employer/customer vaccination mandates, including COVID-19 vaccination.

• Fair chance consideration for applicants with arrest and conviction histories.