Customer Portfolio Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the intermediary between internal and external organizations and designated customers

• Manage customer relationships and contribute to the overall business strategy

• Cultivate customer relationships and serve as the primary point of contact

• Oversee the customer portfolio's profit and loss and facilitate growth

• Provide continuous technical and business support to assigned clients

• Create and manage site-specific communication plans for customers

• Coordinate regular reviews of existing and new GE products and services with GE and customers

• Supervise Gas Power warranty and relevant commercial considerations, including concessions

• Develop outage scope and relay information to FieldCore

• Manage planning for outage and non-outage parts, quotes, customer orders, and parts orders

• Lead the resolution of emergent and forced outages

• Organize meetings for pre-outage, post-outage, and outage milestones

• Handle customer invoicing and credit memo processing

• Oversee On-Site Repairs and the repair of parts and components conducted in GRS

• Plan the scope of repairs, request repair quotes, schedule repairs, and resolve repair issues within the GE network

• Take ownership of contract leadership and fulfillment, including project deliverables and contract obligations

• Promote flow-type services such as Parts, FieldCore, and Lease Engine from opportunity identification to sales conversion

• Manage Digital and Total plant solutions agreements and collaborate with functional teams

⛳️ Requirements

• Bachelor’s Degree from an accredited university or college, OR a High School Diploma/GED with a minimum of 5 years of experience in the power generation industry, OR an Associate’s degree with 4 years of experience in the power generation field

• At least 5 years of knowledge and experience in power plant field services or contract management

• Willingness and ability to travel 30% of the time

• Bachelor’s Degree preferably in a technical or engineering field such as Mechanical or Electrical

• Experience in planning and executing outages

• Strong leadership, financial, and commercial acumen

• Experience collaborating with customer leadership teams

• Proven communication and organizational abilities

• Excellent oral and written communication skills

• Strong interpersonal skills

• Legally authorized to work in the United States

• Successful completion of a drug screening, if applicable

🏝️ Benefits

• Discretionary annual bonus

• Medical coverage

• Dental coverage

• Vision coverage

• Prescription drug coverage

• Access to Health Coach services

• Employee Assistance Program

• GE Vernova Retirement Savings Plan

• Tax-advantaged 401(k) savings opportunity with company matching contributions

• Company retirement contributions

• Fidelity resources and financial planning consultants

• Tuition assistance

• Adoption assistance

• Paid parental leave

• Disability benefits

• Life insurance

• 12 paid holidays

• Flexible time off

• Relocation assistance