Customer Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of the complete customer order fulfillment process, collaborating with vendors, logistics, and internal teams to guarantee timely and precise delivery.

• Act as a primary point of contact for customers, addressing inquiries, resolving issues, and managing complaints and escalations until resolution.

• Foster strong relationships with customers, assist in onboarding, proactively identify customer needs, and enhance customer satisfaction and retention.

• Collaborate closely with Procurement, Vendor Operations, Logistics, Finance, Product, Engineering, and Customer Success teams to address operational challenges and ensure seamless execution.

• Track operational and customer issues, identify recurring problems, enhance processes, and contribute to the creation of effective SOPs and operational workflows.

⛳️ Requirements

• Minimum of 4 years of experience in Customer Operations, Order Fulfillment, Customer Success, Customer Support, Logistics, Procurement, or a similar operational role.

• Proven experience in managing multiple customers, orders, or operational workflows concurrently.

• Strong skills in problem-solving and issue resolution.

• Exceptional written and verbal communication abilities.

• Keen attention to detail and strong organizational skills.

• Proven capability to take charge and see issues through to resolution.

• Ability to prioritize competing demands in a fast-paced environment.

• Effective collaboration skills with customers, vendors, internal teams, and external partners.

• Sound judgment with the ability to resolve issues independently and escalate when necessary.

• Proficient in using spreadsheets, CRM systems, ticketing platforms, and other operational tools.

• Preferred: Experience in technology, SaaS, IT hardware, device lifecycle management, logistics, or procurement.

• Preferred: Experience in managing international or cross-border fulfillment.

• Preferred: Experience working with vendors or third-party service providers.

• Preferred: Experience supporting customers across multiple countries or regions.

• Preferred: Experience in a remote or distributed organization.

• Preferred: Experience with order management, CRM, or customer support platforms.

🏝️ Benefits

• Comprehensive health coverage and wellness programs.

• Opportunities for professional development and career advancement.

• Flexible work arrangements and a supportive remote working environment.

• Access to the latest tools and technologies to enhance performance.

• A collaborative and inclusive company culture that values diversity.