Customer Operations Specialist

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Oversee the daily waste and recycling operations for around 25–30 consistently designated properties.

• Organize and schedule waste and recycling pickups based on service requirements and operational insights.

• Verify completed pickups, weights, and service specifics for accuracy.

• Examine invoices, pinpoint discrepancies, and facilitate resolutions.

• Utilize eTrack to manage service activities, work orders, property details, and operational updates.

• Keep track of container history, PSI readings, service cycles, tenant changes, and other data to make informed service decisions.

• Monitor customer and service escalations until resolved.

• Arrange for equipment repairs and the placement and removal of temporary roll-off containers.

• Engage with customers and vendors to address issues and provide timely, professional updates.

• Maintain precise records and ensure that assigned tasks are completed with consistent follow-through.

• Collaborate with internal teams and escalate issues when additional assistance is required.

• Monitor or track escalated service concerns during limited evenings, weekends, and holidays as necessary.

⛳️ Requirements

• Minimum of 2 years of relevant experience in customer operations, customer service, dispatch, service coordination, or a similar field.

• Strong customer service skills and professional communication abilities.

• Capability to read and review invoices and identify discrepancies.

• Strong critical thinking, analytical, and problem-solving capabilities.

• Exceptional attention to detail and accuracy.

• Ability to interpret operational data and leverage it for sound decision-making.

• Strong organizational and time-management skills with the ability to handle multiple properties and priorities.

• Capacity to work independently, take ownership, and consistently complete responsibilities.

• Willingness to ask questions and seek assistance when necessary.

• Proficient in Microsoft Outlook, Word, and Excel.

• Candidates must reside in Arizona.

• A college degree is preferred.

• Experience in waste and recycling, property management, logistics, facilities services, or other service-oriented operations is preferred.

• Familiarity with eTrack, work order systems, CRM platforms, or similar operational systems is preferred.

• Experience in reviewing invoices or billing related to services is preferred.

• Experience in coordinating with vendors or third-party service providers is preferred.

🏝️ Benefits

• Annual Bonus Plan at Every Level.

• Continuous Learning and Development Opportunities.

• 401(k) Retirement Savings with Company Match; Immediate Vesting.

• Medical & Dental Insurance.

• Vision Insurance (Company Paid).

• Life Insurance (Company Paid).

• Short-term & Long-term Disability (Company Paid).

• Employee Assistance Program.

• Flexible Spending Accounts/Health Savings Accounts.

• Paid Time Off (PTO), Including Birthday Off, Community Volunteer Hours, and a Friday Off in the Summer.

• 7 Paid Holidays.