Customer Operations Specialist

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service to owners inquiring about contract, file, or case status and updates on progress.

• Assist clients with requests, inquiries, or questions related to Title and Recording matters.

• Cultivate strong relationships with customers through professional service and effective communication.

• Effectively communicate with buyers and sellers during title changes, establishing clear expectations for the process.

• Manage a high volume of calls while ensuring an outstanding customer service experience.

• Receive incoming calls from owners, sales agents, third parties, and internal departments, providing accurate information about GVT services.

• Make outbound calls to owners regarding their contract files or cases in system queues.

• Coordinate status updates and requests for recording or sales documents and title services.

• Maintain professional communication both over the phone and in person.

• Review and manage shared department inboxes for transitions, ownership transfers, and other title-related functions.

• Verify customer information and update system records as necessary.

• Document owner interactions with detailed comments in the system.

• Input and update spreadsheets and other tracking programs to monitor activity.

• Collect and process GVT fees and payments.

• Support internal and external customers with resale transactions.

• Assist in training team members as required.

• Execute reasonable requests from management.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Minimum of 1 year of experience in Customer Service.

• Strong written, verbal, and communication skills.

• Ability to manage multiple tasks and perform well under pressure.

• Positive team player with an enthusiastic attitude.

• Consistent and solid customer service skills.

• 2 years of Customer Service experience in the Vacation Ownership industry is a plus.

• Familiarity with documents required for timeshare closings is advantageous.

• Detail-oriented with basic proficiency in Microsoft Office software is beneficial.

🏝️ Benefits

• Medical, Dental, and Vision insurance available from Day One.

• 401k plan with company matching contributions.

• Life insurance coverage.

• Company stock purchase program.

• Exceptional Team Member benefits.

• Discount travel programs.

• Generous Paid Time Off Program.

• Paid Sick Days.

• Team Member Recognition initiatives.

• Opportunities for learning and advancement.

• Reasonable accommodations and employment benefits for individuals with disabilities.