Customer Operations Manager

This is a fully remote position, open to applicants in Germany.

📋 Description

• Provide outstanding customer support before, during, and after the implementation of solutions.

• Handle interactions with German stakeholders, including metering point operators and distribution system operators.

• Quickly respond to customer inquiries and develop straightforward, automated solutions to problems.

• Oversee data quality to detect bugs and errors.

• Comprehend customers’ business goals, requirements, and KPIs.

• Relay customer feedback to product teams to promote ongoing improvements.

• Serve as a strategic advisor on best practices and opportunities for optimization.

⛳️ Requirements

• Previous experience as an analyst, consultant, or customer support professional in the SaaS or energy sector is a plus.

• Strong analytical and technical abilities for assessing complex datasets.

• Familiarity with data collection and analysis tools, along with a willingness to further develop these skills.

• Proven interest in renewable energy and the green transformation.

• Proficient in German and English, with excellent professional communication skills.

• Outstanding organizational abilities and a keen attention to detail.

🏝️ Benefits

• Flexible remote work arrangements tailored to your schedule and personal needs.

• Access to state-of-the-art tools and equipment customized to fit your working style and habits.

• A vibrant, entrepreneurial work environment.

• An international team representing a diverse range of nationalities.

• The chance to participate in the company’s success.

• A workplace that promotes equal opportunity and is actively committed to enhancing diversity.