Customer Onboarding Specialist

This is a fully remote position, open to applicants in Europe.

📋 Description

• Serve as the primary onboarding liaison for new business hosts

• Clarify requirements, respond to inquiries, and outline clear next steps

• Gather business details, KYC documents, ownership information, and other onboarding resources

• Evaluate submissions for completeness, accuracy, and consistency

• Follow up on any missing items or inconsistencies

• Input host information and documents into appropriate systems

• Ensure records are accurate and up-to-date

• Collaborate with Compliance on reviews, requests for documents, and escalations

• Monitor each case through the approval process

• Oversee onboarding progress and proactively address delays

• Keep hosts and internal teams updated

• Work in partnership with Sales, Operations, and Host Success teams

• Manage sensitive business and personal information in accordance with privacy and security protocols

• Identify recurring onboarding issues and suggest improvements for messaging, workflows, and documents

• Monitor onboarding activities, completion times, and outstanding requirements

⛳️ Requirements

• Minimum of one year of experience in customer onboarding, customer support, account coordination, operations, or a related field

• Strong attention to detail with experience in reviewing documents or maintaining accurate customer records

• Excellent written and verbal communication skills, capable of explaining requirements to business owners in straightforward terms

• Strong organizational skills and follow-up capabilities, including the ability to prioritize multiple cases and meet deadlines

• Proficiency in using CRM platforms, document management systems, Microsoft Office, and other business tools

• Good judgment concerning confidential information and the ability to recognize when escalation is necessary

• Highly self-motivated and capable of maintaining productivity in a fully remote environment

• Comfort and proficiency with AI tools to aid in research and daily productivity is a significant advantage

• Bonus: experience with KYC, business verification, or customer due diligence

• Bonus: experience assisting business clients in financial services, fintech, payments, or cryptocurrency

• Bonus: familiarity with business formation documents and ownership details

• Must currently reside in Latin America (LATAM) or Europe

• Required to complete two short two-minute video questions as part of the screening process

🏝️ Benefits

• Competitive salary in USD, paid reliably every month

• Performance-based incentives

• 10 paid vacation days annually

• All U.S. federal holidays observed

• 100% remote work option from anywhere in LATAM or Europe

• Professional home office setup

• Collaborative and high-trust work culture

• Opportunities for growth