This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the onboarding process for a substantial number of customers (20-40 each month) through phone, email, and video calls.

• Assist customers with data migration using export and import tools.

• Evaluate specific customer needs and provide guidance on configurations.

• Educate new customers and their teams on the functionalities of the website.

• Ensure a top-tier and streamlined customer launch experience.

• Serve as a liaison between customers and the Product team to convey customer feedback.

• Proactively resolve issues and handle escalations.

• Partner with the Vice President of Customer Success to develop Onboarding systems and playbooks.

⛳️ Requirements

• 2-4 years of relevant experience in onboarding, training, customer service, or project management.

• Driven by the success of others and a passion for assisting customers.

• Familiarity with data migration and proficiency in Microsoft Excel.

• Strong project management skills.

• Excellent written and verbal communication abilities.

• High attention to detail and organization.

• Proficient in using technology (CRM, Slack, etc.) to operate effectively in a remote setting.

• Comfortable working in a fast-paced and dynamic company environment.

• Quick to learn new software products and become a product expert.

🏝️ Benefits

• Flexibility for permanent remote work.

• Paid Time Off.

• Annual performance bonuses.

• Dedicated coaches provide an additional channel for support and skill development.

• Opportunities for professional advancement.