Customer Manager, Building & Infrastructure

This is a fully remote position, open to applicants in India.

📋 Description

• Oversee the Building & Infrastructure business operations throughout Eastern India and Bangladesh, encompassing Projects, Retail, Construction Chemicals, and other key growth sectors.

• Formulate and implement growth strategies tailored for specific market segments.

• Enhance and fortify retail distribution networks involving distributors, dealers, retailers, hardware stores, contractors, applicators, and various channel partners.

• Cultivate and sustain relationships with developers, architects, consultants, contractors, fabricators, and other influential decision-makers.

• Drive specifications and secure project opportunities.

• Identify, assess, and convert new business prospects.

• Maintain sales pipelines, ensure accurate forecasting, and uphold disciplined opportunity management from initiation to closure.

• Promote value-based selling, engage in commercial negotiations, devise pricing strategies, and develop joint business plans.

• Contribute to revenue growth, margin enhancement, customer retention, and excellence in channel performance.

• Collaborate with Marketing, Product Management, Technical Service, Supply Chain, and Customer Service teams.

• Provide market intelligence, competitive insights, business updates, and strategic growth recommendations to senior stakeholders.

• Foster customer relationships, enhance channel networks, support project opportunities, and pinpoint new business growth avenues.

⛳️ Requirements

• Bachelor's degree in Engineering, Science, Architecture, Business, or a related field from an accredited institution.

• MBA or a Master's degree in Business Administration, Marketing, Engineering, or a related discipline is preferred.

• 10–12 years of experience in sales, business development, account management, project sales, channel development, market development, or related commercial positions.

• Established experience serving clients in Building & Infrastructure, Construction Chemicals, Building Materials, Architectural Solutions, or similar fields.

• Proven success in developing and expanding markets through distributors, dealers, retailers, hardware stores, contractors, applicators, and comparable channel partners across diverse geographic areas.

• Experience managing strategic accounts, significant projects, and specification-driven opportunities while influencing purchasing decision-makers.

• Demonstrated ability to independently develop markets, transform opportunities into sustainable business growth, and present strategies and recommendations to senior leadership.

• Willingness and capability to travel extensively across Eastern India and Bangladesh.

• Expertise in market development and growth strategy.

• Proficiency in channel and retail development, including distributor management, dealer expansion, outlet penetration, and demand generation.

• Competence in strategic account and project management, including stakeholder mapping, specification influence, and opportunity conversion.

• Skills in value-based selling and commercial negotiations.

• Experience in business planning and commercial analytics, including sales forecasting, pipeline management, performance tracking, and corrective action planning.

• Strong communication and stakeholder management abilities at the executive level.

🏝️ Benefits

• Equitable and competitive base salary and bonus opportunities, along with locally relevant incentives.

• Benefits and programs that support physical, mental, financial, and social well-being.

• Competitive retirement programs, potentially including company-provided benefits, savings opportunities, financial planning, and educational resources.

• Employee stock purchase programs (availability may vary by location).

• Comprehensive medical and life insurance packages.

• Travel insurance (available in select countries/locations).

• Opportunities for training and mentoring.

• Experiences in work, community involvement, and team-building activities.

• Role-based flexibility in the workplace.

• Competitive annual vacation allowance.

• Paid time off for new parents, including adoptive and foster parents.

• Paid time off to care for sick or injured family members.

• Paid time off for volunteering and participation in Employee Resource Groups.

• Access to a Wellbeing Portal.

• On-site fitness facilities (availability may vary by location).

• Employee discounts for online shopping, cinema tickets, gym memberships, and more.

• Transportation allowance (availability may vary by location).

• Meal subsidies/vouchers (availability may vary by location).

• Carbon-neutral transportation incentives such as bike-to-work programs (availability may vary by location).