Customer Lead, Atlassian Consultant

This is a fully remote position, open to applicants in Finland.

📋 Description

• Serve as the technical lead and main point of contact for key customers utilizing Atlassian platforms.

• Take charge of the complete Atlassian ecosystem for designated accounts.

• Oversee project implementations and continually enhance the Atlassian platform.

• Propel development initiatives in collaboration with customer stakeholders.

• Recognize areas for improvement and advocate for effective, consistent operational practices.

• Organize and manage Jira, Jira Service Management, Assets, and migration projects.

• Act as a role model and trusted advisor within the consulting team.

• Provide mentorship to junior consultants.

• Enhance Atlassian-related skills across the organization.

• Establish and advocate for best practices within the Atlassian community.

⛳️ Requirements

• Proven experience with Atlassian solutions, especially Jira and Jira Service Management.

• Strong capability to blend technical knowledge with business and process insights.

• Experience in leading projects and collaborating closely with customers and stakeholders.

• Proactive and team-oriented attitude, with a commitment to continuous improvement.

• Excellent communication skills and a natural talent for building trust and sharing knowledge.

• Proficient in both Finnish and English, in written and spoken forms.

🏝️ Benefits

• Collaborate with seasoned Atlassian professionals and be part of a highly skilled team.

• Genuine opportunity to influence customers’ operational methods and generate tangible business value.

• Engage in knowledge sharing, mentorship, and ongoing learning.

• A role that blends customer engagement, technical challenges, strategic responsibilities, and leadership.

• A collaborative environment that values best practices and professional growth.