Visa Consultant

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee all aspects of visa and travel-document requirements for applicants within the Americas region.

• Evaluate requirements based on nationality, residence country, destination, and travel purpose.

• Facilitate application processes, track cases, and actively assist travelers until completion.

• Review customer requests and provide recommendations tailored to specific travel needs.

• Establish realistic expectations and enhance customer satisfaction.

• Manage processes from initiation to completion while maintaining proactive communication with customers.

• Address issues and adjust communication styles to meet the needs of customers.

• Collaborate with various departments to foster customer confidence and loyalty.

• Offer updates, follow up, and notify customers of any status changes.

• Achieve quantitative targets such as completed orders, downgraded orders, and client satisfaction scores.

• Utilize tools and resources to guarantee efficient, accurate, and timely processing.

• Advocate for best practices and quality control while adhering to policies, procedures, and compliance standards.

• Contribute to ongoing enhancements and provide feedback on strategic and tactical plans that enhance customer service and CIBT offerings.

• Manage personal, corporate, and sensitive information according to privacy, confidentiality, information security, and records-management standards.

• Perform additional duties as assigned.

⛳️ Requirements

• Minimum of three (3) years of experience in client-facing travel, hospitality, or embassy/consulate relations is highly desirable.

• Previous experience in the travel or immigration industry is advantageous.

• Proven experience in managing urgent, sensitive, or time-critical cases and coordinating escalations with multiple stakeholders.

• The candidate must have a designated home office or similar workspace free from distractions.

• Proficiency in computer software, including the Microsoft Office Suite.

• Willingness to learn new programs and a commitment to data integrity.

• Ability to manage high volumes of work while maintaining exceptional attention to detail.

• Capacity to remain calm, organized, and professional while assisting travelers in stressful or sensitive situations.

• Strong client-service orientation and excellent stakeholder management skills.

• Must be capable of handling complaints, providing suitable solutions for customers, and following up to resolve issues.

• Fluency in both written and spoken English.

• Good visual acuity and the ability to view a computer screen for approximately eight hours per shift.

• Ability to sit for prolonged periods.

• Manual dexterity for operating a computer, keyboard, and mouse.

• Ability to communicate effectively over the phone and convey detailed information accurately and clearly.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) Retirement Plan with Company Match.

• Flexible Spending Accounts and Health Savings Account.

• Life Insurance, Short-Term Disability, and Long-Term Disability Coverage.

• Company Paid Holidays and Paid Time Off.

• Paid Parental Leave.

• Pet Insurance.

• Travel Assistance Services.

• Legal and Identity Theft Protection Plans.

• Commuter Benefit Subsidy.

• Employee Recognition Programs.

• Referral Bonus Opportunities.