Customer Insights Team Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with the AVP of Client Strategy to prioritize initiatives, assess business needs, and support customer and go-to-market strategies.

• Conduct intricate data analyses concerning customer strategy, marketing effectiveness, ROI, and business expansion.

• Utilize SQL for data extraction, manipulation, and analysis while ensuring accuracy and data integrity.

• Convert analytical results into clear insights, narratives, reports, and presentations for internal stakeholders and clients.

• Assist in customer presentations, quarterly business reviews (QBRs), and strategic projects by identifying trends, opportunities, and actionable recommendations.

• Offer guidance to Business Data Analysts, establish best practices, and assist in prioritizing incoming requests and team resources.

• Discover opportunities to enhance and automate reporting and analytical processes.

• Work collaboratively across departments, including Customer Success, Product, Operations, and others.

• Keep abreast of emerging technologies, such as AI, to enhance analytical workflows and results.

⛳️ Requirements

• Demonstrated experience in conducting complex data analysis and translating insights into actionable business or customer recommendations.

• Proficient in SQL with hands-on experience in extracting and analyzing data from extensive databases.

• Experience with customer, marketing, business, or operational data.

• Familiarity with marketing principles and KPIs, including digital advertising, lead management, email marketing, lifecycle marketing, website conversion, and campaign performance.

• Capability to transform data into a concise narrative and effectively communicate insights to both technical and non-technical stakeholders.

• Strong analytical, problem-solving, and business acumen abilities.

• Experience in guiding, mentoring, or establishing best practices for analysts or team members.

• Excellent organizational and prioritization abilities.

• Proven track record of cross-functional collaboration with Customer Success, Marketing, Product, and Operations.

• Legal authorization to work in the United States without sponsorship, both now and in the future.

• Ability to sit for extended periods and engage in extensive computer work.

• Capability to perform job responsibilities from a home office, utilizing necessary technology while maintaining productivity.

• Consistent and reliable attendance and punctuality.

• Preferred experience in automotive, dealership data, marketing technology, CRM, marketing automation, or CDP environments.

• Additional experience with Python or R, reporting automation, customer presentations, QBRs, or AI-driven workflows is advantageous.

🏝️ Benefits

• Competitive salary.

• Comprehensive benefits package.

• Flexible, family-friendly work environment that promotes work-life balance.

• Medical insurance coverage.

• Dental insurance coverage.

• Vision insurance coverage.

• Disability insurance coverage.

• Life/AD&D insurance coverage.

• Employee Assistance Program (EAP).

• 15 vacation days per year to begin with.

• 80 hours of sick leave.

• 12 paid holidays.

• Paid parental leave.

• 401k plan with company matching.

• Opportunities for learning, growth, and ownership.

• Global team environment.

• Access to cutting-edge AI technology.

• Culture of feedback, initiative, and collective success.