Customer Insights Specialist – Orthopedics

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Evaluate customer buying behaviors, market share possibilities, pricing trends, and product usage data.

• Formulate and deliver actionable recommendations that support customer growth and commercial strategies.

• Convert complex datasets into clear business insights for both internal and external stakeholders.

• Design executive-level presentations and materials for customer-facing engagements.

• Validate, cleanse, and maintain customer datasets.

• Perform customer analyses and opportunity evaluations using SourceView and other business intelligence tools.

• Fulfill customer requests, manage Salesforce cases, and deliver reporting outputs punctually.

• Provide guidance to Regional Managers, Area Directors, and Sales Teams.

• Collaborate with commercial leadership to identify, prioritize, and advance strategic initiatives.

• Engage in customer business reviews, contract negotiations, and growth planning sessions.

• Assist field teams in comprehending customer performance, utilization patterns, and market opportunities.

• Lead analytical support for SUEA opportunities and collaborate on SEA opportunities.

• Identify conversion prospects and create data-driven strategies to enhance customer adoption and growth.

• Track opportunity progression and aid in achieving revenue objectives.

• Support commercial teams in assessing contract performance and commitment fulfillment.

• Oversee opportunity management, reporting, and workflow processes.

• Enhance reporting methodologies, analytical practices, and customer engagement strategies.

• Share best practices and contribute to team development efforts.

⛳️ Requirements

• Bachelor's degree in Business, Finance, Economics, Data Analytics, Healthcare Administration, Marketing, or a related field.

• A minimum of 2 years of experience in medical device sales, healthcare sales, or related commercial roles is highly preferred.

• Additional experience in analytics, business intelligence, sales operations, account management, healthcare consulting, or commercial support functions is preferred.

• Strong analytical and problem-solving capabilities with the ability to interpret extensive datasets.

• Advanced skills in Microsoft Excel and PowerPoint.

• Experience in presenting insights and recommendations to business stakeholders.

• Exceptional verbal and written communication abilities.

• Capacity to manage multiple priorities in a fast-paced environment.

• Experience supporting medical device, healthcare, medtech, or hospital clients is preferred.

• Familiarity with CRM tools such as Salesforce is preferred.

• Experience with business intelligence and visualization tools like Power BI, Tableau, or SourceView is preferred.

• Knowledge of healthcare purchasing data, contract strategy, pricing analytics, or market share analysis is preferred.

• Experience in participating in customer-facing presentations and business reviews is preferred.

• Ability to influence decisions using data and insights is preferred.

🏝️ Benefits

• Consolidated retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; Colorado residents – 48 hours per calendar year; Washington residents – 56 hours per calendar year.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Fully Remote work arrangement.