Customer Implementation and Success Specialist

This is a fully remote position, open to applicants in Spain.

📋 Description

• Oversee operational control of client processes and ensure project milestones are met.

• Set up point-of-sale systems, parameters, and operational specifics for international markets.

• Test developments and features prior to mass deployment.

• Lead the monitoring of data integrations and ensure stable and accurate flows.

• Translate complex needs between internal technical teams and business stakeholders.

• Manage expectations and communication with international stakeholders.

• Coordinate the internal team and clearly and proactively report on statuses and risks.

• Ensure project alignment with strategic objectives and value delivery.

• Analyze dashboards, identify inefficiencies, and implement corrective actions.

• Anticipate seasonal milestones and prepare the system in advance.

• Establish and monitor project KPIs through regular reviews.

• Lead communication and coordination during crises and incidents.

• Urgently resolve bottlenecks with agile execution.

• Early escalation of risks related to resources or commitment from the client or internal team.

⛳️ Requirements

• Proven experience in managing relationships with complex clients and handling global accounts with multiple stakeholders in Customer Success, implementation, or similar roles.

• Degree in Engineering (Industrial, Organization, Computer Science, or similar) or a profile with equivalent analytical and structured thinking.

• Advanced level of English is essential for the global environment.

• Additional languages are considered a valuable asset.

• Problem-solving mindset, organizational skills, and the ability to propose improvements.

• Ability to communicate technical concepts to business audiences and influence decision-making.

• Proficiency in visualization tools, especially Power BI, and advanced Excel skills.

• Willingness to travel and adaptability to operate in multicultural environments.

🏝️ Benefits

• Comprehensive medical insurance.

• OpenUp platform for your emotional well-being.

• Cobee for flexible compensation (food, transportation, etc.).

• Language classes for your continued growth.

• Flexible working model.

• A global and diverse team with a collaborative culture.

• Autonomy and real impact to lead and create change.