Customer Growth Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Take ownership of gross revenue retention and growth for a designated customer segment.

• Analyze customer businesses by evaluating data, identifying constraints, and developing actionable strategies.

• Guide customers on pricing strategies, packaging, positioning, offer design, email and funnel strategies, and retention mechanisms.

• Facilitate group coaching sessions, cohort programs, office hours, and asynchronous coaching within Membership+.

• Address growth-related inquiries using customer data, including insights for larger accounts.

• Create custom reports, such as those evaluating paid search campaign performance.

• Recognize accounts at risk of drifting and collaborate with the team lead to assess which coaching interventions enhance retention.

• Develop repeatable playbooks and session formats for scalable coaching delivery.

• Share insights from your segment with Product and Success teams.

⛳️ Requirements

• 3 to 5 years of experience in growth marketing, demand generation, coaching, consulting, or managing your own online business with demonstrated accountability for outcomes.

• Strong business insights in pricing, funnels, retention strategies, and unit economics.

• Proficient in self-service analytics utilizing dashboards, BI tools, and AI technologies.

• Ability to interpret retention curves, cohort behaviors, and funnel conversions, forming informed perspectives.

• Comfortable guiding a non-technical business owner through their metrics in real-time and addressing queries instantly.

• Excellent live facilitation skills for conducting group sessions, workshops, webinars, and one-on-one calls.

• Familiarity with AI tools for research, preparation, analysis, and synthesis.

• Clear and straightforward communication skills.

• Capable of influencing outcomes rather than solely focusing on the outcomes themselves.

• Bonus: Experience as a marketing or growth analyst.

• Bonus: Proficiency in creating reports using Lightdash, Looker, Tableau, or Metabase.

• Bonus: Knowledge of SQL, particularly BigQuery.

• Bonus: Experience as a creator, coach, or small business owner.

• Bonus: Background in video businesses, online education, or subscription and membership models.

• Bonus: Familiarity with platforms like Kit/ConvertKit, YouTube, Kajabi, Circle, Squarespace, and Meta and Instagram, along with advertising platform reporting.

• Bonus: Experience in developing a scaled or one-to-many customer program.

🏝️ Benefits

• Flexible PTO.

• 8 company holidays.

• Paid parental leave.

• Medical, dental, and vision coverage (for US-based employees).

• Technology and home office stipend.

• Coworking space stipend.

• Annual learning stipend.

• Variable compensation is safeguarded for the first two quarters.