Customer Experience Trainer – Healthcare BPO

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide engaging and organized training to new customer experience representatives.

• Conduct virtual training sessions in a professional and captivating manner.

• Clearly articulate processes, procedures, systems, and customer service expectations.

• Employ diverse teaching methods to cater to various learning styles.

• Assess learner comprehension and pinpoint any knowledge gaps.

• Implement knowledge assessments, interactive exercises, role-playing, and hands-on activities.

• Offer constructive feedback and coaching throughout the training process.

• Assist learners who need additional support.

• Aid new hires in transitioning from training to production effectively.

• Collaborate closely with Team Leads and other leadership personnel to ensure learner preparedness.

• Keep precise training records and communicate learner progress effectively.

• Adjust training delivery in response to changes in processes, systems, or requirements.

• Foster a positive, professional, and accountable learning atmosphere.

⛳️ Requirements

• Prior experience in BPO/contact center training.

• Essential experience in healthcare/medical customer service.

• Previous experience in training customer service/contact center teams.

• Minimum of 1 year remote work experience.

• Fully bilingual in English and Spanish.

• Excellent proficiency in spoken and written English.

• Strong presentation and communication abilities.

• Confident in delivering training in a virtual setting.

• Tech-savvy with a willingness to learn new systems and platforms.

• Excellent organizational skills and meticulous attention to detail.

• Patient, approachable, and capable of coaching diverse types of learners.

• Strong team-oriented mindset.

• Comfortable working during U.S. business hours.

• Availability to start immediately.

• Must have a reliable computer, internet connection, headset, and appropriate remote workspace.

• Willingness to work as an Independent Contractor.

• Windows 11 PC (Mac is not supported).

• Minimum of 16 GB RAM.

• Dual monitor setup required.

• Webcam and Wired USB Headset necessary.

• i5 processor or higher.

• Fibre internet with a wired connection (Ethernet cable).

• Backup power solution is a must.

• Familiarity with Microsoft Teams / Office 365.

• An English resume is required.

• Must be a Mexican national currently residing in México.

🏝️ Benefits

• Weekly payment in arrears.

• Paid training.