Customer Experience Representative

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Support customers by providing products and services tailored to their requirements.

• Handle invoice-related inquiries accurately (including analysis, billing, adjustments, modifications, and corrections).

• Promote Vivo's offerings to expand our client base by attracting new customers or adding supplementary services and products.

• Demonstrate to customers the advantages of consolidating all their telecommunications and digital services on a single Vivo bill.

• Assess customers' needs and recommend suitable products and services for each individual profile.

• Generate customer interest in subscribing to our products and services.

• Enhance customers' connectivity by selling digital services.

• Ensure an exceptional customer experience at every interaction by resolving issues, investigating concerns, and delivering your best.

• Recommend improvements to service procedures and corrections to our processes.

⛳️ Requirements

• Prior experience in customer service is essential.

• Strong creative thinking skills and the ability to convert a service interaction or problem resolution into a sales opportunity.

• Excellent communication skills with a natural and informal style to provide differentiated service.

• Resilience, organizational skills, and the capability to manage targets to ensure they are achieved.

• Strong listening skills and the ability to use empathy to grasp the customer's needs.

• Interest in technology and a willingness to learn about Vivo's products and those of our partners.

• Adaptability to change, viewing it as an opportunity, and recognizing mistakes as valuable learning experiences.

• Foster a positive work environment by building relationships based on transparency and trust with colleagues and leadership.

• Proficiency in computer use and Microsoft Office is mandatory.

• A high school diploma is required.

• A home office setup with internet (minimum 300 Mbps), a dedicated workspace for a desk and chair, along with good lighting and ventilation is necessary.

🏝️ Benefits

• Remote work (Home Office) opportunity.

• Stipend for work-from-home expenses.

• Special discounts on Vivo's fixed line, broadband, TV, and applications.

• Free mobile plan in the "Controle" category after three months with the company.

• Select your preferred benefit for yourself and your dependents: gym membership, meal (VR) or food (VA) vouchers, pharmacy assistance, health insurance, dental insurance, and life insurance.

• Support for school, daycare, or babysitter expenses.

• One day off (Day off) to celebrate your birthday.

• Corporate volunteering program in collaboration with Fundação Telefônica Brasil.

• Educational Development Program with partner institutions providing discounts, certifications, and online courses.

• Internal recruitment program available.

• Performance-based variable compensation program.