This is a fully remote position, open to applicants in Colorado, +14 more states.

📋 Description

• Act as a brand representative for BRUNT, delivering outstanding customer experiences.

• Interact with customers through various channels while handling a specified volume of tickets.

• Achieve or surpass departmental performance standards, including CSAT targets, response time requirements, and efficiency benchmarks.

• Acquire and maintain in-depth knowledge of BRUNT's product offerings, guiding customers to appropriate selections.

• Assess customer feedback patterns, offer insights, and suggest solutions to the CX Leadership team.

• Develop a solid understanding of company policies, procedures, and workflows, making customer-centric decisions aligned with BRUNT's values.

⛳️ Requirements

• Previous experience in a customer service position, such as in retail, face-to-face service, call center, or remote communication.

• Demonstrated ability to create exceptional customer experiences, evidenced by consistently positive feedback and timely responses that align with department SLAs.

• Experience in calmly navigating and resolving customer issues with professionalism.

• Strong written and verbal communication abilities.

• Technical skills in managing multiple platforms while engaging with customers.

• Excellent organizational capabilities with the ability to multitask and prioritize effectively.

• Highly collaborative mindset.

• Positive demeanor and willingness to take initiative on tasks.

• Must currently reside in one of the eligible states: Colorado, Florida, Georgia, Maine, Maryland, Massachusetts, Minnesota, Missouri, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Washington, or Wisconsin.

• Availability to support business needs during the Black Friday and holiday season, including scheduled coverage on the Saturday after Thanksgiving.