Customer Experience Manager – Splunk

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic consultant for enterprise clients

• Create tailored success roadmaps and adoption strategies that align with executive business objectives

• Collaborate with Account Executives, Technical Services, and Product Specialists

• Provide focused resources and minimize operational onboarding challenges

• Enhance long-term value realization and increase renewal speed

• Facilitate Executive Business Reviews (EBRs) and milestone evaluations

• Communicate quantifiable ROI across Security, IT Operations, DevOps, and Observability sectors

• Execute customer discovery meetings

• Identify operational hurdles and suggest impactful data utilization strategies

• Work alongside enterprise organizations to boost digital resilience and optimize technology investment returns

⛳️ Requirements

• At least 10 years of professional experience in customer success management, technical consulting, professional services, or enterprise technical support

• A minimum of 3 years of experience in managing accounts or implementing technical solutions within Cybersecurity, IT Operations, Observability, or DevOps settings

• At least 3 years of experience managing enterprise customer accounts, overseeing strategic customer journeys, or executing multi-stakeholder technical projects

• Proven experience in preparing and delivering Executive Business Reviews (EBRs/QBRs), milestone-driven adoption strategies, or value realization frameworks to customer leadership

• Willingness to travel up to 25%

• Must be a U.S. citizen

• Practical experience with Splunk Enterprise/Cloud, SIEM platforms, observability tools, or big data analytics architectures

• Previous experience in team leadership, talent development, or technical project management

• Capability to convey complex technical value propositions to C-Suite executives, product owners, and technical decision-makers

• Experience coordinating resources across Sales, Product Engineering, and Technical Support

• Bachelor’s degree in Computer Science, Information Systems, Business Administration, or relevant industry certifications such as Splunk Certified Core Consultant, ITIL, or PMP (preferred)

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) plan with a Cisco matching contribution

• Paid parental leave

• Short- and long-term disability coverage

• Basic life insurance

• Cisco restricted stock unit grants may be available, vesting after continued employment

• 10 paid holidays each full calendar year

• 1 floating holiday for non-exempt employees

• 1 paid day off for the employee’s birthday

• Paid year-end holiday shutdown

• 4 paid days off for personal wellness

• 16 days of paid vacation time per full calendar year for non-exempt employees

• Flexible vacation time off program for eligible exempt employees

• 80 hours of sick time off provided upon hire and each January 1st thereafter

• Up to 80 hours of unused sick time can be carried forward

• Additional paid time off for critical or emergency family matters

• Optional 10 paid volunteer days each full calendar year

• Annual bonuses for non-sales positions

• Performance-based incentive pay for employees on sales plans

• Willingness to travel up to 25% for on-site customer engagements, executive briefings, and strategic planning sessions