Customer Experience Manager – Splunk

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as a strategic consultant for enterprise clients

• Create tailored success roadmaps and adoption strategies that align with executive business objectives

• Collaborate with Account Executives, Technical Services, and Product Specialists

• Provide targeted resources and address operational onboarding challenges

• Foster long-term value realization and enhance renewal velocity

• Conduct Executive Business Reviews and assess milestones

• Communicate measurable ROI across Security, IT Operations, DevOps, and Observability sectors

• Facilitate customer discovery sessions

• Identify operational bottlenecks and recommend high-impact data utilization strategies

• Assist enterprise clients in navigating transformative adoption journeys within cybersecurity, observability, and IT operations platforms

⛳️ Requirements

• At least 10 years of professional experience in customer success management, technical consulting, professional services, or enterprise technical support

• A minimum of 3 years managing accounts or implementing technical solutions in Cybersecurity, IT Operations, Observability, or DevOps settings

• At least 3 years of experience in managing enterprise customer accounts, strategic customer journeys, or multi-stakeholder technical projects

• Proficient in preparing and presenting Executive Business Reviews (EBRs/QBRs), milestone-based adoption plans, or value realization frameworks to customer leadership

• Willingness to travel up to 25% for on-site customer interactions, executive briefings, and strategic planning sessions

• Practical experience with Splunk Enterprise/Cloud, SIEM platforms, observability tools, or big data analytics architectures

• Previous professional experience in team leadership, mentoring, or technical project management

• Capability to communicate complex technical value propositions to C-Suite executives, product owners, and technical decision-makers

• Experience in coordinating cross-functional resources across Sales, Product Engineering, and Technical Support

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or relevant industry certifications like Splunk Certified Core Consultant, ITIL, or PMP

• Must be a United States citizen

🏝️ Benefits

• Medical, dental, and vision insurance

• 401(k) plan with a Cisco matching contribution

• Paid parental leave

• Short- and long-term disability coverage

• Basic life insurance

• Potential availability of Cisco restricted stock unit grants

• 10 paid holidays each full calendar year

• 1 floating holiday for non-exempt employees

• 1 paid day off for the employee’s birthday

• Paid year-end holiday shutdown

• 4 paid days off for personal wellness

• 16 days of paid vacation per full calendar year for non-exempt employees

• Flexible vacation time off program with no defined limit for eligible exempt employees

• 80 hours of sick time off provided on hire date and each January 1st

• Up to 80 hours of unused sick time carried forward

• Additional paid time off for critical or emergency family matters

• Optional 10 paid volunteer days annually

• Annual bonuses for non-sales roles, contingent on Cisco policies

• Performance-based incentive pay for employees on a sales plan