Customer Experience Intern

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Assist the team in maintaining customer trust amidst complex delivery challenges and escalations.

• Collaborate directly with the Director of the Customer Advocate Program.

• Create playbooks, templates, and executive communications to ensure alignment among cross-functional teams and bolster customer confidence.

• Work in partnership with Customer Success, Support, and other teams that engage with customers.

• Enhance customer adoption, satisfaction, and retention rates.

• Transform insights gained from previous escalations into reusable playbooks, checklists, and operational standards.

• Design and uphold templates for escalation intake, status updates, stakeholder communications, and post-escalation reviews.

• Draft and refine internal updates and communications for stakeholders.

• Spot process inefficiencies and suggest practical enhancements.

• Investigate best practices in customer experience and propose relevant strategies.

• Collect customer feedback through surveys, interviews, and support interactions, and distill actionable insights.

⛳️ Requirements

• Currently a Rising Junior or Senior pursuing a Bachelor’s degree at an accredited college or university.

• A strong curiosity about customer experience, B2B technology, and collaborative problem-solving.

• Exceptional written, verbal, and communication skills.

• Eagerness to learn more about technology.

• Proficient in Windows and Microsoft Office applications.

• Skilled in MS-Excel with a keen interest in data analysis.

• Capable of working independently with minimal guidance in a dynamic environment.

• Must be a high-energy, self-motivated individual.

🏝️ Benefits

• Paid Company Holidays during your internship.

• Tech Stipend to assist in setting up your workspace.

• 8 Hours of Paid Volunteer Time through our Veeam Cares Program.

• Opportunities for Personal and Professional Development through our Internship Program.

• Paid internship.