Customer Experience Enablement Specialist – Trainer

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide training to clients, TMC partners, travel agents, company administrators, and internal teams during implementations, product launches, and through ongoing education.

• Develop and update presentations, guides, videos, job aids, exercises, and other educational resources.

• Collaborate with Product, Engineering, QA, Implementation, Customer Success, and Operations teams to comprehend functionality and training requirements.

• Ensure that enablement materials accurately represent the product experience.

• Facilitate client and TMC preparedness through train-the-trainer programs, customized training, post-go-live assistance, and continuous education.

• Collect feedback from learners and clients, identify knowledge gaps and workflow challenges, and enhance training programs and materials.

• Engage in interviews, including a final panel interview that includes a brief training presentation.

⛳️ Requirements

• Background in the travel industry, corporate travel, travel agency operations, travel technology, or a similar field.

• In-depth understanding of travel booking processes and agent workflows.

• Practical experience with Amadeus.

• Familiarity with GDS and/or NDC workflows.

• Minimum of 3 years of experience in delivering instructor-led, virtual, or client-facing training and facilitating sessions for diverse audiences.

• Proven experience in creating training materials, presentations, documentation, videos, job aids, or other educational resources.

• Experience utilizing AI tools for content creation, script development, and training/documentation processes.

• Capacity to grasp complex product functionality and convert it into clear, actionable training and documentation.

• Excellent written and verbal communication, presentation, facilitation, and organizational abilities.

• Capability to work independently as well as collaboratively with clients, partners, and cross-functional teams.

• Willingness to accommodate occasional early start times to facilitate global client training sessions.

🏝️ Benefits

• Equity in the form of stock options.

• Pre-tax and ROTH 401(k) options through Fidelity with a company match of up to 4%.

• Comprehensive medical, dental, vision, life, and disability benefits starting on the hire date; 100% of employee premiums and 85% of eligible dependents covered.

• Pre-tax flexible spending accounts for health, dependent care, and commuter expenses.

• Flexible paid time off (PTO).

• 10 designated company holidays.

• Company-wide shutdown at the end of the year.

• Up to 26 weeks of parental leave.

• Monthly stipend for cell phone/internet expenses.

• IATAN travel membership.

• Pet insurance options.

• Access to financial wellness tools.

• Subscription to the Calm app.

• Annual performance bonus.

• Comprehensive benefits package.