Customer Experience Enablement Specialist – Trainer

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Provide training for clients, TMC partners, travel agents, company administrators, and internal teams throughout implementations, product launches, and ongoing education.

• Develop and uphold presentations, guides, videos, job aids, exercises, and various learning materials.

• Collaborate with Product, Engineering, QA, Implementation, Customer Success, and Operations teams to comprehend new functionalities and pinpoint training requirements.

• Ensure that enablement materials accurately represent the product experience.

• Assist in client and TMC preparedness through train-the-trainer programs, tailored training, post-go-live support, and continuous education.

• Collect feedback from learners and clients, identify common queries and workflow challenges, and enhance training programs and resources.

• Primarily deliver virtual training with occasional travel for in-person client training sessions.

• Engage in interviews that include a brief training presentation and a final panel interview.

⛳️ Requirements

• Experience in the travel industry, corporate travel, travel agency operations, travel technology, or a related field.

• Strong comprehension of travel booking processes and agent workflows.

• Practical experience with Amadeus.

• Familiarity with GDS and/or NDC workflows.

• A minimum of 3 years of experience delivering instructor-led, virtual, or client-facing training and facilitating sessions for diverse audiences.

• Proficiency in creating training materials, presentations, documentation, videos, job aids, or other educational resources.

• Experience utilizing AI tools for content creation, script development, and training/documentation processes.

• Capability to grasp complex product functionalities and translate them into clear, actionable training and documentation.

• Excellent written and verbal communication, presentation, facilitation, and organizational skills.

• Ability to work independently as well as collaborate effectively with clients, partners, and cross-functional teams.

🏝️ Benefits

• Annual performance bonus.

• Company equity.

• Pre-tax and ROTH 401(k) options through Fidelity with up to a 4% company match.

• Comprehensive medical, dental, vision, life, and disability benefit plans effective upon hire.

• 100% coverage of employee premiums and 85% coverage for eligible dependents.

• Pre-tax flexible spending accounts for health, dependent care, and commuting expenses.

• Flexible PTO.

• 10 company holidays.

• End-of-year company shutdown.

• Up to 26 weeks of parental leave.

• Monthly stipend for cell phone/internet expenses.

• IATAN travel membership.

• Pet insurance.

• Financial wellness tools.

• Access to the Calm app.