Customer Experience Enablement Lead

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee and manage the development and implementation of enablement programs for internal customer success and professional services teams.

• Collaborate with field leadership and global CX resources to assess needs, co-create plans, and customize and deliver content tailored to specific teams and markets.

• Define and create enablement content that encompasses product knowledge, skill enhancement, onboarding, and leadership training.

• Work alongside enablement content teams, the enablement office, and subject matter experts to design CX-specific sales training and enablement curricula.

• Synchronize enablement initiatives with product launches, marketing campaigns, and industry trade exhibitions.

• Utilize Salesforce, Cornerstone, Gong, and other tools to facilitate training and educate the field.

• Create CX training job aids, supplementary materials, and assessment tools.

• Evaluate and report on the effectiveness and investment of enablement programs.

• Recognize opportunities for enhancing the learning experience and innovate delivery methods.

• Report directly to the Vice President of Enablement & AI.

⛳️ Requirements

• Proven progressive experience in software sales, customer success, or enablement roles.

• Experience in fostering relationships with field leaders and their teams.

• Background in software sales or sales enablement, ideally with knowledge in DevOps and/or Open Source.

• Required experience supporting Public Sector, Federal, or SLED go-to-market teams within a government or regulated industry context.

• Familiarity with sales training technologies and methodologies.

• Demonstrated knowledge of enablement concepts, practices, and procedures.

• Experience in preparing, developing, and implementing sales effectiveness strategies, tactics, and action plans.

• Ability to quickly grasp technical concepts and convey them to audiences with varying levels of technical expertise.

• Strong capability to engage and influence effectively with field professionals and management.

• Excellent written and verbal communication, as well as presentation skills.

• Skills in project and change management and cross-functional collaboration.

• Proficiency in integrating AI tools into daily workflows.

• Ability to thrive in a dynamic, fast-paced, and unpredictable environment.

• Competence in using GitLab.

• Willingness to travel if necessary for team offsites or training.

🏝️ Benefits

• Comprehensive benefits to support your health, financial well-being, and overall wellness.

• Flexible Paid Time Off.

• Team Member Resource Groups.

• Equity Compensation & Employee Stock Purchase Plan.

• Growth and Development Fund.

• Parental leave.

• Home office support.

• Incentive pay targeted at up to 100% of the offered base salary for eligible sales positions.