Customer Experience Coordinator

This is a fully remote position, open to applicants in Alabama, +13 more locations.

📋 Description

• Act as a reliable resource for clients by addressing incoming calls, emails, and service inquiries.

• Process customer orders efficiently to guarantee timely and accurate fulfillment.

• Regularly update and maintain customer account information with a high level of precision.

• Recognize customer needs and offer solutions that improve the overall customer experience.

• Engage across various communication channels, including phone, email, and face-to-face interactions.

• Collaborate closely with operations and field teams to address customer issues and service challenges.

• Oversee and reconcile truck inventory records to ensure operational accuracy.

• Complete daily administrative and operational duties while adhering to established deadlines.

• Provide professional, prompt, and precise communication to both internal and external clients.

• Assist team initiatives and foster a collaborative work atmosphere.

⛳️ Requirements

• High school diploma or equivalent is preferred.

• At least 6 months of experience in customer service, customer support, administrative support, retail, hospitality, dispatch, or a similar customer-facing position.

• Experience in a high-volume setting is advantageous.

• Basic computer skills, including proficiency in Microsoft Office and email platforms.

• Strong customer service aptitude and a sincere desire to assist others.

• Exceptional verbal and written communication skills.

• Strong analytical and critical thinking skills for problem-solving.

• Ability to juggle multiple tasks and stay organized in a dynamic environment.

• High attention to detail and a commitment to accuracy.

• Self-driven with the ability to work independently while also being a team player.

• Willingness to learn new systems and processes.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Options for Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA).

• Access to Teladoc services.

• Employee Assistance Program available.

• Preventive care covered at 100%.

• 401(k) plan with company matching contributions.

• Company-paid life insurance and Accidental Death & Dismemberment (AD&D) coverage.

• Short-term disability insurance.

• 160 hours of paid time off.

• 8 paid holidays per year.

• Access to LinkedIn Learning and other professional development resources.

• Opportunities to acquire new skills and advance your career.

• Long-term disability insurance.

• Coverage for accident and critical illness.

• Legal and identity theft protection services.