Customer Experience Analyst, Graduate Intern

This is a fully remote position, open to applicants in Alabama, +45 more states.

📋 Description

• Assist in shaping the customer experience strategy, enhancing digital experiences, analyzing journey metrics, and leading experience design projects within a healthcare setting.

• Evaluate customer interactions to uncover opportunities for creating seamless, personalized, and smooth experiences.

• Assess voice-of-customer data and scrutinize customer journeys.

• Perform evaluations of websites and digital experiences.

• Analyze insights from Adobe Analytics.

• Aid in initiatives aimed at process improvements.

• Create journey maps and formulate experience enhancement recommendations.

• Support content creation and SEO optimization efforts.

• Develop presentations and reports for key stakeholders.

• Conduct research and provide reports with actionable recommendations or alternative proposals.

• Engage in the planning and execution of unit projects and initiatives.

• Collaborate with business leaders, digital experience experts, marketing teams, product owners, and analytics partners.

• Carry out additional related responsibilities as assigned.

• Ensure compliance with HIPAA, data security protocols, the Code of Business Conduct, relevant laws, regulations, company policies, and training requirements.

⛳️ Requirements

• Candidates must be authorized to work independently in the U.S.

• A Bachelor’s degree is required.

• Enrollment in a graduate program full or part-time at an accredited institution is necessary.

• Focus on a Master's degree in Business Analytics, Marketing, Customer Experience Management, Human-Centered Design, User Experience (UX), Digital Marketing, Product Management, Healthcare Administration, or a similar discipline.

• Experience in Voice of Customer (VOC) analytics, customer journey mapping, customer experience measurement, or digital experience analysis is essential.

🏝️ Benefits

• Comprehensive training and mentorship opportunities.

• Learning through project-based experiences.

• Exposure to career pathways in Customer Experience, User Experience, Digital Strategy, Product Management, Marketing Analytics, Customer Insights, and Business Strategy.

• Opportunities for cross-functional collaboration.

• Experience in customer experience, digital engagement, artificial intelligence, analytics, and experience design.

• Chance to enhance analytical, communication, research, and customer experience skills.

• Opportunity to gain practical experience in human-centered design and digital transformation.