Customer Experience Advocate – Insurance Tech Startup

This is a fully remote position, open to applicants in United States, +10 more locations.

📋 Description

• Assist clients in managing their insurance requirements for vehicles, homes, motorcycles, and more.

• Deliver exceptional customer service while identifying coverage gaps, applicable discounts, and potential renewal increases.

• Respond to incoming calls from customers looking for policies and existing policyholders needing modifications.

• Develop a comprehensive understanding of insurance products and various carrier options.

• Navigate and clarify the functionalities of the Jerry.ai application.

• Troubleshoot issues and eliminate obstacles to ensure appropriate coverage.

• Manage service requests related to vehicles, drivers, lienholders, and policy documentation.

• Offer product insights and contribute to enhancing the customer experience.

• Establish the sales or service direction during the interview process.

⛳️ Requirements

• Previous experience in customer service, sales, or hospitality is advantageous but not mandatory.

• A friendly and optimistic demeanor.

• A collaborative team spirit.

• A strong work ethic.

• Excellent problem-solving abilities.

• Effective communication skills.

• Full-time employees must currently reside in an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for salaried positions; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for hourly positions.

• Must possess legal authorization to work in the U.S.

• A valid P&C license is preferred; the license can be acquired with employer assistance.

🏝️ Benefits

• Competitive salary and benefits package.

• Medical, dental, and vision coverage.

• 401K/RRSP plan with employer matching contributions.

• Paid vacation and time off.

• Paid parental leave.

• Stock equity and stock options.

• Unlimited commissions for the sales path.

• Flexible scheduling options: choose between a 5-day, 8-hour work week or a 4-day, 10-hour work week.

• Fully remote work environment.

• Necessary work equipment will be provided.

• P&C insurance license fees covered if required.

• Wellness benefits.

• Opportunities for career advancement.

• A global team and inclusive company culture.

• Equity opportunities.