Customer Experience Advocate – Insurance Tech Startup

This is a fully remote position, open to applicants in Arizona, +8 more states.

📋 Description

• Assist customers in managing their automotive and residential assets through insurance solutions.

• Deliver exceptional customer support that goes beyond immediate inquiries by identifying coverage gaps, available discounts, and changes at renewal.

• Handle incoming calls from customers exploring options for auto, home, motorcycle, and various other insurance policies.

• Support policyholders with modifications to their existing policies.

• Acquire knowledge and suggest appropriate insurance providers and products.

• Cultivate a comprehensive understanding of the Jerry application and the insurance offerings.

• Resolve issues and eliminate obstacles to ensure adequate coverage.

• Manage service requests related to vehicles, drivers, lienholders, and insurance documentation.

• Relay customer insights to enhance the product.

• Engage in either a sales or service role, as determined during the interview process.

⛳️ Requirements

• Previous experience in customer service, sales, or hospitality is advantageous but not mandatory.

• A friendly and positive demeanor.

• A collaborative spirit and team-oriented mindset.

• A strong work ethic.

• Excellent problem-solving abilities.

• Effective communication skills.

• Must currently reside in an eligible location: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada for full-time salaried positions; AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA for full-time hourly positions.

• Eligibility for full-time employment.

• A valid Property & Casualty (P&C) license is inquired about during the application process, but it is not a prerequisite; Jerry will cover the costs for the license if necessary.

🏝️ Benefits

• Competitive salary and benefits package.

• Medical, dental, and vision insurance coverage.

• 401K retirement plan with employer matching contributions.

• Paid vacation time.

• Stock equity options.

• Flexible scheduling options: choose between a 5-day, 8-hour workweek or a 4-day, 10-hour workweek.

• Fully remote work environment.

• Provision of necessary work equipment.

• Opportunities for career advancement within the insurance sector.

• Coverage for P&C insurance license costs if needed.

• Paid time off.

• Paid parental leave benefits.

• Wellness programs.

• Opportunities for equity participation.

• A global team and inclusive company culture.