Customer Engineer

This is a fully remote position, open to applicants in Switzerland.

📋 Description

• Install, maintain, and repair low-complexity financial and ATM equipment within a designated territory.

• Take ownership of customer issues or incidents, seeing them through to resolution or escalation in accordance with established Service Level Agreements.

• Repair and replace components on Tier I equipment, including PCs, workstations, peripherals, printers, front-end POS systems, ATMs, kiosks, and proof encoders.

• Assist with site preparation, cable installation, staging of equipment, testing, modular swaps, and unit replacements.

• Address customer concerns and escalate issues to the appropriate associates, team members, territory managers, or the Control Tower.

• Foster local customer relationships and represent NCR in a positive manner.

• Conduct preventative maintenance, diagnose issues, perform minor repairs, and adhere to security protocols at financial institutions.

• Manage NCR service assets, tools, software, vehicles, documentation, intellectual property, parts inventory, and records.

• Accurately and promptly report service calls, activities, expenses, customer asset information, and invoicing data.

• Schedule or complete daily dispatches on a call-by-call basis or via automated reports.

• Travel for extended periods and carry/lift tool kits and parts weighing between 1–50 lbs.; engage in prolonged bending, squatting, walking, standing, and sitting.

• Work rotating shifts as needed.

• Meet staff productivity metrics and collaborate with Call Center Staff and Security Escort Officers.

⛳️ Requirements

• High School Diploma or equivalent qualification.

• Up to one year of relevant experience.

• Proficient in the Microsoft Office suite.

• Experience with Windows XP and Windows 2000 operating systems is required.

• Background in PC Hardware Maintenance and support.

• Experience in maintaining computer hardware (desktops, servers, peripherals), routers, networks, switches, and hubs is required.

• Required experience in retail EPOS maintenance or installation; strong desktop hardware experience may be considered if EPOS experience is limited.

• Ability to work with minimal supervision.

• Strong problem-solving skills.

• Capability to quickly learn new skills.

• Ability to perform under pressure and meet deadlines while delivering high-quality work.

• Excellent interpersonal and customer relationship management skills.

• High degree of mechanical and electrical aptitude.

• High level of personal integrity.

• Flexibility to work a varied schedule, including nights, weekends, overtime, flex shifts, and on-call duties.

• Associate’s Degree is preferred.

• Previous experience with NCR or similar equipment is advantageous.

• CCNA certification is preferable.

• A+ Certification.

• ITE or Polytechnic degree in Electronics and Communications Engineering.

🏝️ Benefits

• Comprehensive three weeks of job-related training provided at the dedicated NCR Facility.