Customer Engineer

This is a fully remote position, open to applicants in Italy.

📋 Description

• Repair, maintain, and install equipment located in the Lazio region.

• Ensure service continuity and high levels of customer satisfaction.

• Address service disruptions until a satisfactory resolution for clients is achieved, in accordance with service level agreements.

• Work on NCR equipment, including financial products/ATMs, PCs, workstations and peripherals, printers, and front-end POS systems.

⛳️ Requirements

• Technical high school diploma or equivalent, with a preference for ITIS graduates (computer science specialization).

• Proficiency in the English language.

• Ability to work with the Microsoft Office suite.

• Basic knowledge of the Windows operating system.

• Capacity to operate with minimal supervision.

• Strong problem-solving skills.

• Ability to quickly learn new skills.

• Willingness to work flexible hours, including nights, weekends, overtime, shifts, and on-call duty.

• Aptitude for working on both mechanical and electrical components.

• Experience in computer hardware maintenance (desktop, server, peripherals).

🏝️ Benefits

• Flexible hours, including nights, weekends, overtime, shifts, and on-call duty.