Customer Engineer

This is a fully remote position, open to applicants in India.

📋 Description

• Install, maintain, and repair financial and ATM equipment within a designated territory or region.

• Take ownership of customer issues or incidents until they are resolved or in compliance with service-level agreements.

• Carry out low-complexity tasks on financial and ATM products.

• Conduct minor repairs and replace components on Tier I equipment, such as PCs, workstations, peripherals, printers, front-end POS systems, ATMs, kiosks, and single-pocket proof encoders.

• Assist with site preparation, cable installation, equipment staging, minor equipment testing, modular swaps, and unit replacements.

• Address customer concerns or escalate them to the relevant associate, team member, territory manager, or Control Tower.

• Foster customer relationships and represent NCR in a positive manner.

• Execute preventive maintenance, diagnose issues, perform module-level repairs, and adhere to security protocols at financial institutions.

• Manage NCR service assets, tools, software, vehicles, documentation, and intellectual property.

• Maintain inventory and records of parts.

• Accurately and promptly report calls, activities, expenses, customer asset information, and billing data.

• Schedule or receive daily dispatches on a call-by-call basis utilizing automated reports.

• Meet staff productivity targets.

• Collaborate with Call Center staff via PDA to recover machines.

• Work alongside Security Escort Officers.

⛳️ Requirements

• High School Diploma or equivalent.

• ITE or Polytechnic degree in Electronics and Communications Engineering.

• Proficiency in Microsoft Office Suite.

• Experience with Windows XP and Windows 2000 operating systems is essential.

• Background in PC Hardware Maintenance and support.

• A+ Certification is required.

• Experience in retail EPOS maintenance or installation is necessary; strong desktop hardware experience may be considered if EPOS experience is limited.

• Experience in maintaining computer hardware, routers, networks, switches, and hubs is required.

• Ability to work with minimal supervision.

• Strong problem-solving skills.

• Quick learner with the ability to acquire new skills rapidly.

• Capable of working under pressure and meeting deadlines while delivering high-quality work.

• Excellent interpersonal skills and customer relationship management abilities.

• High mechanical and electrical aptitude.

• Strong personal integrity and a commitment to teamwork.

• Flexibility to work a varied schedule including nights, weekends, overtime, flex shifts, and on-call duties.

• Willingness to travel extensively and carry/lift tool kits and parts weighing between 1–50 lbs.

• Ability to work rotating shifts.

• Employment offers are conditional upon passing applicable screening criteria for the job.

🏝️ Benefits

• Equal-opportunity employment policy.

• Employment is conditional upon passing applicable screening criteria.