Customer Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Installs, maintains, repairs, and upgrades customer equipment along with associated hardware, software, and network components.

• Conducts diagnostics, troubleshooting, and corrective maintenance to restore services and reduce downtime.

• Delivers technical support across various customer environments and third-party technologies.

• Maintains daily customer relationships, communicates service updates, and escalates issues as necessary.

• Identifies problems based on service requests, system observations, and customer feedback to determine root causes and implement solutions.

• Manages customer issues through to resolution in line with service level agreements (SLAs).

• Prepares maintenance, service, and activity reports while ensuring compliance with operational and safety protocols.

⛳️ Requirements

• Employment offers are contingent upon the successful completion of screening criteria relevant to the position.

🏝️ Benefits

• [List of benefits can be added here if available]